JourneyMate from Centific: Accelerate Insights on Customer Experience

92% of customers will completely abandon a company after 2 to 3 negative interactions

Global businesses often face significant challenges in establishing their brand effectively with local audiences.

Without in-market experience, resources, and tools, businesses risk creating content and experiences that fail to resonate and connect with potential customers.

Companies with local presence and knowledge can play a crucial role in helping businesses succeed, providing the expertise and resources needed to tailor experiences to cultural and linguistic preferences.

By enabling localized content, brands can strengthen engagement and maximize opportunities in new markets.

JourneyMate is a unique browser-based solution with journey- tracking capabilities that delivers the insights you need to make informed decisions about your global customer experience. Powered by over 1M OneForma users in 230 countries and markets, JourneyMate helps you reduce friction and resolve pain points quickly to improve conversions, loyalty, and customer engagement.

KEY FEATURES & BENEFITS

End-to-end Visibility
Customizable Forms
Detailed Reporting
Seamless Integration
Persona-driven Insights
Issue Flagging & Tracking
Auto-assigned Resources

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